Refund Policy
This policy covers Tomelet Sync subscriptions. How you get a refund depends on where you bought it.
1. Free trial first
New subscribers get a 14-day free trial. You are not charged if you cancel before the trial ends, so you can try Tomelet Sync fully before paying.
2. Bought on the web (Windows and Linux checkout)
Web purchases are sold by our reseller, Paddle.com, which is the merchant of record for these orders and handles billing, tax and refunds.
- If you are not happy with Tomelet Sync, ask for a refund within 30 days of a charge and you will receive a full refund of that charge. No reason needed.
- After that, refunds are at our discretion, for example if a technical problem on our side stopped Tomelet Sync from working for you.
- If you live in the EU, EEA or UK, you also keep any statutory right to withdraw that applies to you. This policy does not limit rights you have under law.
How to ask: reply to your Paddle receipt e-mail, look up your order at paddle.net, or write to [email protected] with the e-mail address you used at checkout. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.
3. Bought on Google Play or the Apple App Store
Those purchases are billed by Google or Apple, and refunds follow their policies. We cannot issue them ourselves.
- Google Play: Request a refund on Google Play
- Apple: Request a refund from Apple
4. What happens after a refund
A refunded subscription ends and sync stops. Your books, notes and highlights stay on your devices. Encrypted data we store for sync is kept for 90 days and then deleted, as the Terms describe.
5. Cancelling instead
You can cancel at any time to stop future charges. A web subscription is cancelled from the link in your Paddle receipt e-mail or at paddle.net; a store subscription is cancelled in Google Play or your Apple account settings. Cancelling keeps Tomelet Sync until the end of the period you have paid for.
Contact
[email protected] · TOMELET PTE. LTD., 60 Paya Lebar Road, #06-53, Paya Lebar Square, Singapore 409051