Support

We answer every message. Typical response time: one working day.

Email [email protected]. For anything involving your account or personal data use [email protected]; for security issues see security.txt.

Reporting a problem

Include the app version and platform (Settings → About), your device model, what you did, and what happened instead. If a particular book triggers it, tell us the format and where the file came from — you don't need to send the book itself.

Common questions

A book won't open

If Tomelet says the file is protected by DRM, it cannot be opened — Tomelet does not circumvent DRM. Readium LCP books open with your passphrase. For other files, send us the error message and, if you can, the file type and where it came from.

My annotations moved after changing the font

They shouldn't: annotations are anchored to the text. If one did move, tell us the book format and the font you switched to — it is a bug we want to fix.

I lost my Recovery Key

If you still have a signed-in device, open Settings → Security and generate a new Recovery Key. If you have no signed-in devices, your synced data cannot be recovered — by design. Your local data on each device is unaffected.

Cancel or refund Tomelet Sync

Subscriptions are managed by the store you bought from: Google Play → Payments & subscriptions; App Store → Settings → Apple ID → Subscriptions. Refunds follow that store's policy. For web purchases, use the link in your receipt email.

Delete my account

See Delete account.